Longhill

Privacy Policy

Privacy Statement

At Longhill Dog and Cat Boarding, Midlands Dog Park, and Pawpark Ireland (“we”, “our”, “us”), we are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws.

This privacy statement explains how we collect, use, and protect your personal data when you use our services or visit our website.

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  1. Information We Collect

We may collect and process the following types of personal data:

  • Contact details: Name, email address, phone number

  • Booking information: Pet details (name, breed, age, medical needs), booking dates, special instructions

  • Payment details: Billing address and payment information (processed securely via third-party providers)

  • Communication records: Emails, messages, or phone calls

  • Website usage data: IP address, browser type, and cookies (if applicable)

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2. How We Use Your Information

We use your personal data to:

  • Process and manage bookings

  • Provide boarding and park services safely

  • Communicate with you about your booking or enquiries

  • Ensure the health, safety, and welfare of pets in our care

  • Improve our website and services

  • Meet legal and regulatory obligations

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  1. Legal Basis for Processing

We process your data based on:

  • Contractual necessity: To provide services you request

  • Legal obligations: Compliance with animal welfare and business regulations

  • Legitimate interests: Running and improving our business

  • Consent: Where required (e.g. marketing communications)

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  1. Sharing Your Information

We do not sell your personal data. We may share your data with:

  • Veterinary professionals (in case of emergency involving your pet)

  • Payment processors for secure transactions

  • IT and website service providers

  • Legal or regulatory authorities if required

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  1. Data Retention

We retain your personal data only for as long as necessary:

  • Booking and customer records: typically up to 6 years (for legal and accounting purposes)

  • Communication records: as needed for customer service

  • Marketing data: until you withdraw consent

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  1. Your Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.

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  1. Security of Your Data

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

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  1. Cookies

Our website may use cookies to improve user experience. You can control cookie preferences through your browser settings.

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  1. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

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  1. Contact Us

If you have any questions about this privacy statement or your personal data, please contact:

Email: info@longhill.ie
Phone: 087 600 2772
Address:
Longhill
Cappanrush
Rahugh
Co West Meath
N91ty8w

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  1. Updates to This Policy

We may update this privacy statement from time to time. Any changes will be posted on this page with an updated revision date.